Privacy Policy

Coaching only works if you can be honest, and you can only be honest if you know where what you say goes. This is written to be read rather than to cover us.

What we hold

• Your name, email address and password, stored hashed.
• What you buy, and how many credits you have. Card details go to Stripe and never reach us.
• A private coaching memory for each coach you talk to: what you are working on, what you tried, what happened. This is what lets a coach pick up where you left off.
• Session transcripts and summaries, so a coach can follow up on what you actually said.

How the sensitive parts are stored

Your coaching memory, transcripts and summaries are encrypted at rest with a key held by the application, not stored alongside them in readable form.

Who else sees it

Omwell is built on other companies' systems, and being vague about which ones would make the rest of this page worthless. This is the complete list, and what each one actually receives.

• Anam renders the coach on screen and speaks her words, so everything said in a live session passes through their systems, in both directions. The voices themselves come from Cartesia and ElevenLabs, reached through Anam.
• Anthropic provides the model behind what a coach understands and says, and behind the safety screening. What you tell a coach is sent to them to be answered.
• Google serves the same purpose as a fallback. If Anthropic cannot be reached, the same words go to Google's Gemini model instead, so that a session does not simply fail in the middle. It is a spare route, not the usual one.
• BytePlus renders a coach's recorded video reply when one is offered. What is sent is the coach's script and her photograph, not your message, and their servers are in Singapore, so that content leaves the United States. This only happens for recorded replies, never for a live call.
• Resend delivers email we send you, such as a password reset or a receipt.
• Railway hosts the application and the disk your encrypted data sits on.
• Stripe processes payments and holds your card details, not us.

We do not sell your data, we do not use your sessions to advertise to you, and we do not train any model on what you say. The coaching memory exists to serve you and nobody else.

Safety

Sessions are screened for signs that someone may be in danger, so that a coach can respond properly and point to real human help. That screening is part of the service and cannot be turned off.

What you can ask for

• A copy of what we hold about you.
• Deletion of your account, your memory and your transcripts.
• Correction of anything wrong.

Ask through the help page and we will act on it.

Children

Omwell is for adults. The account holder must be 18 or older, and we do not knowingly collect anything directly from a child. A child is never the client, and coaches never assess or diagnose one.

We should be straight about what that does not mean. Parents talk to us about their children, so this service holds a great deal of information about people who never agreed to anything: what your child said, what they are struggling with, what happened at home. You told us, not them. It is encrypted, it is never sold, it is never used to train a model, and it is deleted with your account. But it exists, and pretending otherwise because a child never typed it would be the kind of sentence written to protect us rather than to inform you.